Home » FAQs

1. Why do your prices show as ex tax?
Most of our food ingredients will be zero rated for VAT, so the price shown will be the final price.
Tax may apply to the occasional food ingredient, for example Smokehouse Nut Mix
For non-food ingredients such as utensils - the prices before VAT and final price (inclusive of VAT) are shown.

2. How are your prices are so competitive?
Newbymouth runs alongside our associate business which imports food in bulk for supply exclusively to the restaurant wholesaler trade.  This enables New By Mouth to offer a wide range of best price top quality specialist cooking ingredients.

3. Is there always a delivery charge?
New By Mouth deliver by Royal Mail and all orders will be subject to a delivery charge by weight.  The final price you pay for your order and a breakdown of the delivery charge will be shown at checkout stage.

See Delivery Information for further delivery terms.

4. Do you offer refunds?
All claims for shortages or damage must be notified to New By Mouth within 5 working days of delivery and returned to us within 7 days to qualify for a refund.

See Terms & Conditions